Frequently Asked Questions

Get answers to common questions about Virtual Skincare Consultation.

Complete the online skin questionnaire and upload clear photos before your appointment. Have your current skincare products nearby during the video call so the master esthetician can evaluate ingredients and demonstrate proper application.

Virtual consults include pre-reviewed photos, live evaluation, product review, and application demonstrations. Hands-on treatments are not performed; any in-clinic procedures will be recommended and scheduled separately.

Yes. The esthetician assesses each product for suitability, interactions, and effectiveness, then recommends removals, swaps, or additions with clear reasoning tailored to your skin goals and sensitivities.

Absolutely. You’ll receive a personalized, step-by-step regimen based on your skin type, concerns, and budget, plus explanations and live demonstrations to ensure correct product use and timing.

Upfront payment is required to reserve your appointment. The consult includes a $35 credit toward purchases of $99 or more. Follow-up calls are billed at $20 per 15 minutes; cancellation terms apply at booking.

Yes. Follow-ups cost $20 per 15 minutes and let you review progress, troubleshoot reactions, or adjust your regimen. They’re perfect for checking tolerance and refining treatment plans after the initial consult.