Frequently Asked Questions

Get answers to common questions about Referral Program. Get a Free Add-on Service!.

To redeem, inform reception or enter your referral code when booking. Once the referred guest completes their qualifying service, we’ll apply your complimentary add-on to your next appointment. Exclusions may apply; staff will confirm eligibility when scheduling.

A successful referral is a new client booking and completing a qualifying paid service using your referral. Trial visits or heavily discounted promotions may be excluded. We’ll notify you when the referral qualifies and your add-on becomes available.

Add-on combinations depend on current promotions. Generally, complimentary add-ons are applied to the service but cannot be stacked with certain discounts or package deals. Our team will explain applicable exclusions when you book or at checkout.

No, there’s no cap: each qualifying referral earns a complimentary add-on. Keep referring to collect multiple rewards. Some high-value services or special packages may be excluded—check terms or ask staff for details.

Once the referred guest completes their qualifying appointment and payment, we’ll mark the referral as successful. Your add-on will then be scheduled for your next booked service or applied at checkout per your preference.

Choose from depuffing eye treatments, scalp massages, hot stone focus, or a customized hydro-jelly mask. Availability may vary by technician and appointment length; staff will confirm options when you redeem your reward.